At the airport and on board
Preparing for your trip is more important than ever. We’re here to guide you through your journey so you can travel with confidence.
Prepare your trip: face masks mandatory
Until further notice, you’re required to wear a face mask from the first boarding call until you have left the aircraft to prevent the further spread of the virus. Without one, we cannot allow you to board. We strongly advise you to wear a face mask at the rest of the airport as well.
A suitable face mask should fit snugly against the side of your face and cover the nose, mouth and chin and should consist of at least 2 layers of tightly woven fabric, such as cotton or linen.
If the face mask gets moist or dirty, you need to change to a new one. You must wear a new face mask every 3 hours. Make sure to bring enough masks with you to last the entire journey.
At some destinations, the local authorities have different requirements for face masks. If you are flying with KLM, you will receive an informative e-mail in the week before departure with the details about the measures at your destination.
Wearing a face mask
When putting on your mask, make sure to cover your nose, mouth and chin. Use the loops or ties to remove your mask and do not touch the mask itself. Wash your hands with water and soap or use disinfectant hand gel immediately. Make sure to also do this before eating, drinking and after making use of the toilet.
Passengers up to 10 years old don’t have to wear a face mask.
If you are medically exempted from wearing a face mask and you have the above-mentioned documents, please report this to one of our KLM agents at the airport.
Face masks at the airport
At some destinations, wearing masks is required in public areas, including the airport. At Amsterdam Airport Schiphol, passengers aged 13 and up are required to wear a mask everywhere. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport.
Eating and drinking
You can temporarily remove your mask while eating or drinking. Make sure to follow the instructions on how to remove and put on your mask. Store your mask in a clean space (e.g. in the original packaging or in a clean plastic bag). You’re not allowed to slide your mask under your chin or put it on your head.
Before your trip
Health requirements and additional documents
We advise you to check the health requirements (e.g. wearing a face mask) and additional entry documentation of the country you’re travelling to on their government’s website. Some countries won’t let you enter without the proper additional documents related to the outbreak of the coronavirus. Make sure to check the requirements shortly before your trip.
Health screening at Amsterdam Airport Schiphol
All passengers travelling from, to or via Schiphol Airport are required by the Dutch government to fill out a health declaration. You will fill out this declaration automatically during check-in and you don’t need to bring a paper copy of the health declaration.
Latest flight information
At the airport
When to arrive at the airport
Due to the health measures and the fact that more passengers are travelling again, we recommend that you arrive at the airport at least 2 hours prior to departure of your European flight. Have an intercontinental flight? In that case we recommend you arrive at least 3 hours prior to departure.
I have a transfer at Amsterdam Schiphol Airport, what do I need to prepare?
Health measures at the airport
Hygiene and social distancing measures are taken to ensure your safety. When you arrive at the airport, please make sure you follow instructions given to you by airport staff. We’ve added floor marks, signs and transparent screens to make sure there’s enough distance. We regularly clean and disinfect all desks and self-service kiosks. If you’re bringing someone with you to say goodbye, we recommend you do so outside instead of in the departure halls.
Lounges at Amsterdam Airport Schiphol
The Schengen KLM Crown Lounge is opened from 06:00 until 18:00. When this lounge is closed, you’re welcome to go to the Non-Schengen KLM Crown Lounge instead, which is opened from 07:00 until 21:00. This lounge is located between the E and F pier at Schiphol Airport. Show your travel documents at the documentation check to enter the Non-Schengen area.
You can still grab something to eat or drink at our catering facilities, which have been adapted to provide you with a safe service. The Blue bar and restaurant remain closed.
Lounges at other airports
As a result of prevention measures all over the world, other lounges might have changed opening hours. Please check the latest status of your lounge at the airport.
Before you board
Temperature measures and health checks
At some airports, your health might be checked during check-in, boarding or on arrival. You could also receive a questionnaire, for example. This varies per country and airport.
For the most part, we’re resuming the regular boarding process. This means that we first invite our Business Class and SkyPriority passengers to embark the aircraft.
At many airports, we use zone boarding. If this is the case, you can find your zone on your boarding pass; the zone depends on your travel class, fare type and frequent flyer level. Passengers in zone 1 are the first to board, followed by zones 2 through 5.
As always, passengers with reduced mobility and families with babies under the age of 2 can pre-board.
Sometimes, a bus will bring you from the gate to the aircraft at Amsterdam Airport Schiphol. We aim to let no more than 40 passengers on each bus, when possible.
Please be aware that you have to wear a face mask from the first boarding call. Without one, you won’t be allowed to board. We also advise you to keep your distance from others (1.5 metres).
Disinfecting the aircraft
Good hygiene is and has always been our priority. We’ve taken extra measures when it comes to the cleaning and maintenance of our aircraft before you embark. Every day, our aircraft are thoroughly cleaned with approved disinfectants. During the flight, the air in our aircraft is continually renewed with fresh air drawn in from outside. Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters which capture 99,99% of viruses and bacteria, including coronaviruses.
The catering might be different from what you’re used to from us.
On European flights, you’ll receive a box containing a sandwich in Economy Class. On short flights (less than 1 hour) we will offer cake as a snack. In Business Class, you’ll receive a box created by Dutch designer Marcel Wanders with breakfast, lunch or dinner. On flights of less than 1 hour, we will serve you a bottle of water and a cinnamon roll.
On intercontinental flights, you’ll receive a bottle of mineral water, followed by a hot meal (no choice), a salad and a dessert in Economy Class. We will also hand out a bag containing snacks and drinks later on day flights. On flights longer than 7 hours, we serve a hot snack with a drink before landing. On flights departing from 21:30 (local time), we serve a hot snack, and you will receive your breakfast on a tray before landing. On flights longer than 10 hours, Economy Class passengers also receive a bag with snacks and a drink.
In Business Class, we serve a drink, followed by a starter (no choice), a hot meal, salad, and dessert. There are 3 main meal options to choose from. The second serving consists of a hot meal (no choice) or breakfast. On short flights, we offer 1 breakfast option (no choice). On flights departing from 21.30 (local time), KLM serves a quick meal after take-off. You may choose from two main courses after which you can enjoy a night's rest.
On all flights, we serve soft drinks, wine and beer at mealtime. After every meal, we will offer you coffee and tea.
On intercontinental flights, both in World Business Class and in Economy Class, meals for medical, religious or dietary requirements are available and free of charge. You can order your special meal 24 hours before departure (Kosher meals: 48 hours).
Extra measures during the flight
Following the general guidelines about social distancing, we aim to maximise space between passengers by keeping seats empty when possible. However, because of an increasing number of travellers, passengers might be seated next to each other. Our main goal, however, is to offer you and our crew a safe flight, that's why we have taken several hygiene and safety measures.
On intercontinental flights, pillows are available on request in Economy Class.
Our aircraft are equipped with so-called coronakits, in case a passenger unexpectedly shows any signs of illness during the flight. These kits contain Personal Protective Equipment (PPE) for passengers and our staff to limit the risk of an infection on board.